ISMG’s Executive Roundtables focus on specific challenges being faced by information security executives in today’s cybersecurity landscape. Moderated by one of ISMG’s Executive Editors and a guest industry expert, Roundtables give cybersecurity professionals the opportunity to discuss threats and controls with a handful of market leaders in an informal setting, from which you will emerge with new ideas and solutions you can immediately put to work to improve your own organization’s defensive posture.
How to Establish and Maintain Digital Identity Trust
Financial services firms – including insurance companies – continue to grapple with the rapid evolution in how consumers’ digital identities must not only be safeguarded but also shared across channels. Customers, however, have zero patience for extra steps to open or login to an account or complete a transaction, and yet they expect their digital identity to be protected.
How, then, can organizations establish true digital trust with their customers – while at the same time maintaining the delicate balance between secure authentication and a frictionless customer experience?
Furthermore, with the rise of “open banking” API access to customer and transaction data – as mandated by PSD2, the EU’s revised Payment Service Directive – how can firms maintain compelling and secure customer experiences that allow them to effectively compete with fintech upstarts that are not beholden to traditional channels and methods of authentication?
If you’re looking for new perspectives on these questions, then join ISMG’s Mathew Schwartz for this interactive roundtable that will draw from the experiences of the attendees, offering thoughts on how they have been able to help their organizations prep for better security and customer experiences in the age of open banking.
Discussion topics will include:
- What are best practices for establishing digital identity trust with new and existing customers?
- What are the methods and tools that organizations use to validate the authenticity of digital identities?
- What investments are organizations making in emerging technology?
- Who inside an organization is best placed to lead the digital identity charge?
- How should the success of a “trusted digital identity” program be measured?
Joining Mathew to provide expert insight and case studies will be Jason Keenaghan, Director of Offering Management with IBM’s Trusteer and IAM divisions.
Date: Wednesday, September 26th, 2018
Time: 1:00 PM – 3:30 PM
Location: Duck & Waffle: 110 Bishopsgate (inside Heron Tower), London EC2N 4AY, UK
Moderator: Mathew Schwartz